Return & Exchange Policy – Cult Next Wear

Effective Date: 09/27/2025

At Cult Next Wear, we want you to love what you wear. If for any reason you are not satisfied with your purchase, we’re here to help.

1. Eligibility for Returns & Exchanges

• Items must be unused, unworn, unwashed, and in their original condition with tags and packaging intact.

• Returns/exchanges must be requested within 3 days of delivery.

• Sale, discounted, or final clearance items are not eligible for return or exchange unless damaged or defective.

• Accessories and intimate wear (if applicable) are non-returnable for hygiene reasons.

2. Return Process

1. Email us at [Insert Email Address] or contact us via [Insert Website/Support Page] with your order number and reason for return.

2. Once your request is approved, we will provide return instructions.

3. Ship the item(s) back to us using the provided instructions.

   • Return shipping costs are [borne by customer / covered by us — choose one].

4. Once we receive and inspect the item, we’ll issue a refund to your original payment method or provide store credit, as per your choice.

3. Exchanges

• If you’d like a different size or color, you can request an exchange instead of a return.

• Exchanges are subject to product availability. If unavailable, you may choose a refund or store credit.

4. Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos.

• We will arrange a replacement or full refund at no extra cost.

5. Refund Timeline

• Refunds are processed within 5–10 business days after we receive and inspect your returned item.

• Your bank or payment provider may take additional time to reflect the refund in your account.